Privacy Policy

Effective Date: January 29, 2025
Last Updated: January 29, 2025

1. Introduction

Codeck Software, Inc. (“MediaInsight,” “we,” “us,” or “our”) operates the MediaInsight platform (the “Service”), a comprehensive AI-powered media intelligence solution that transforms how organizations track, analyze, and respond to media coverage. Our platform combines real-time news monitoring from 150,000+ global sources, advanced AI analysis, automated content creation, and multi-channel distribution to help businesses stay ahead in today’s fast-paced media landscape.

This Privacy Policy describes how we collect, use, and protect your information when you use our three core services: MediaAnalyzer (content monitoring and analysis), MediaWriter (AI-powered content generation), and MediaPublisher (multi-channel distribution). By using MediaInsight, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, company name, job title, phone number
• Profile Data: User preferences, settings, and configuration data
• Billing Information: Payment details, billing address, and transaction history
• Communication Data: Support tickets, emails, and chat messages

2.2 Platform Usage Data

• Media Content: Content you monitor, analyze, and publish through our platform
• Analytics Data: Usage patterns, feature utilization, and performance metrics
• System Logs: API calls, system events, and error logs
• Device Information: IP address, browser type, operating system, and device identifiers

2.3 Third-Party Data

• Media Sources: Content from news sites, social media, and RSS feeds you monitor
• Integration Data: Information from connected platforms and services
• API Data: Data exchanged with third-party APIs and services

3. How We Use Your Information

3.1 Service Provision

• MediaAnalyzer: Monitor and collect content from your selected news sources, analyze media coverage using AI, generate relevance and sentiment scores, and provide real-time alerts
• MediaWriter: Generate original content based on analyzed news, customize content to match your brand voice, optimize for SEO and engagement, and create multi-format outputs
• MediaPublisher: Distribute content across your connected platforms, schedule and manage publishing campaigns, track performance metrics, and integrate with third-party APIs
• Provide comprehensive customer support and technical assistance across all services

3.2 Platform Improvement

• Analyze usage patterns to improve our AI models and algorithms
• Develop new features and enhance existing functionality
• Conduct research and development for platform optimization
• Perform security monitoring and threat detection

3.3 Communication

• Send service-related notifications and updates
• Provide customer support and respond to inquiries
• Share important platform changes and feature announcements
• Send marketing communications (with your consent)

4. Data Security

We implement enterprise-grade security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS 1.2+ and at rest using AES-256
• Access Controls: Role-based access controls and multi-factor authentication
• Infrastructure Security: SOC 2 Type II compliant cloud infrastructure
• Regular Audits: Security assessments and penetration testing
• Data Backup: Regular backups with secure retention policies

5. Data Sharing and Disclosure

5.1 Third-Party Services

We may share your information with:

• Cloud Providers: AWS, Google Cloud, and Microsoft Azure for hosting and infrastructure
• AI Services: OpenAI, Anthropic, and Google for AI processing capabilities
• Analytics Providers: For platform analytics and performance monitoring
• Payment Processors: For billing and payment processing

5.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations and court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

6. Data Retention

• Account Data: Retained for the duration of your account plus 3 years
• Content Data: Retained based on your subscription plan and retention settings
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• System Logs: Retained for 12 months for security and troubleshooting purposes

7. Your Rights and Choices

7.1 Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format

7.2 Communication Preferences

• Opt-out: Unsubscribe from marketing communications
• Notifications: Manage platform notification preferences
• Data Processing: Object to certain data processing activities

8. International Data Transfers

MediaInsight operates globally and may transfer your information to countries outside your jurisdiction. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Binding Corporate Rules where applicable

9. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Enhance security and prevent fraud

You can manage cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Displaying a notice within the platform

12. Contact Information

For questions about this Privacy Policy or our data practices, please contact us:

Codeck Software, Inc.
Email: privacy@codeck.software
Address: 8 The Green #11307, Dover, Delaware 19901, USA
Phone: +1 (302) 213-8124

Data Protection Officer:
Email: dpo@codeck.software

This Privacy Policy is governed by the laws of Delaware, USA, and any disputes will be resolved in Delaware courts.